Listed below are answers to the most commonly asked tenancy questions;

1. How do I apply for a property?

All tenancy applications must be completed in full and signed. They also must be accompanied by your proof of identification documentation. Once these documents are received, you will then be considered for the property. A cover letter explaining your situation and offering some information about yourself is also helpful. A Tenancy Application Form can be completed online from our website under the Tenant tab, or by downloading (by clicking onto) Southgate PM Tenancy Application Form

2. Do I have to pay a bond?

Yes. Any property that is $250 per week and under will attract four (4) weeks worth of bond. Any property over $250 will attract (6) weeks worth of bond. Bonds must be paid in full, with your first two weeks rent prior to keys being handed over for occupation of the property. The bond is then lodged and held for the duration of the tenancy with the Residential Tenancies Board of SA – a division of the Office of Consumer and Business Affairs.

Upon vacating the premises the bond will be refunded once it is determined that the property has been left in the same condition as at the commencement of the tenancy, and that there are no outstanding monies owing.

3. Do I have to pay for water?

Yes. As a tenant you will be responsible for paying for all of your water usage, and the quarterly water supply charge. The landlord is responsible for paying the Sewer Levy and the Save the River Murray Levy. Your water usage and quarterly supply charge will be billed to you quarterly from Southgate Property Management for payment.

4. What happens with Electricity, Gas & Telephone?

Once you have been approved for a property, it is your responsibility to organise for the connection of Electricity Gas and Telephone with the supplier of your choice in your name. Additionally upon vacating the premises it your responsibility to have these services terminated and accounts finalised. This is extremely important to ensure you are not inadvertently being billed for a period that you are not in occupation of the premises.

5. Will there be inspections?

Yes. Prior to the commencement of your lease, a detailed initial inspection will be conducted of your property and accompanied with photographs. Routine inspections of your property will be conducted quarterly and it is expected that the property is maintained in the same condition as at the commencement of your lease. Follow up inspections may be required if there are area’s that are not being maintained satisfactorily.

Seven to fourteen days notice will be provided of the inspection and access can be gained with our office keys in the event you are unavailable during the inspection.

A final or ‘exit’ inspection will be undertaken once you have vacated the property to ensure the property has been left in the same condition as at the commencement of your tenancy (allowing for fair wear and tear).

6. How do I report maintenance?

We encourage our tenants to report maintenance, even if it is only minor to ensure that your property maintains its investment value. Reporting maintenance is as simple as picking up the phone, or by lodging an email request under the tenant tab on our website. For after hours emergency maintenance please ring the office number (8386 1555) which is attended to after hours and leave a detailed message of the problem, your property address and contact details.

7. Do I need insurance?

Yes! It is the responsibility of the tenant to insure their belongings (contents) whilst at the premises. This is extremely important to insure you are protected against any loss arising from break in or inadvertent property damage (eg. storm or water damage) etc. It is the responsibility of the Landlord to insure the building and the fixed contents that remain at the premises such as air conditioners, window treatments etc.

8. Do I have to maintain the gardens?

Yes. Unless specifically excluded in your lease it is a tenant responsibility to maintain gardens and grounds such as watering, mowing, weeding and edging. It is the responsibility of your landlord to maintain gutters and trim trees. Should you have difficulty maintaining your garden please speak to your Property Manager who can organise gardening at minimal expense.

9. How do I get keys?

Upon signing of your lease and paying in full your bond and two weeks rent you will be provided with the keys to your property. A duplicate key to all properties is retained by Southgate Property Management to allow access for routine inspections, and in case of emergency. Under special circumstances these keys may be borrowed during office hours, however must be returned on the same day. Identification will be required and no after hours service is available out of office hours or on public holidays. It is advisable that you make private arrangements regarding the location of your spare key should you inadvertently lock yourself out.

Locks may only be changed after obtaining permission from Southgate Property Management. In this event, a spare set of keys must be supplied out our office within twenty four (24 hours).

10. How do I pay my rent?

Rent is paid directly into our licensed Trust Account via a number of options;

  • BPay
  • Centrepay*
  • DEFT Payment System, enabling payment by credit card

* Southgate Property Management is registered with Centrelink for ‘Centre Pay’ payment deductions. This enables tenants receiving Centrelink payments to have the rent deducted directly from their payment each fortnight. There is a small fee of .99c from Centrelink for the provision of this service.

11. How do I terminate my tenancy?

Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and your Landlord. If you need to terminate your Tenancy Agreement it can be done in the following ways;

  • If you have a ‘Fixed Term’ Residential Tenancy Agreement you are required to give twenty eight (28) days written notice prior to the expiration of the lease of your intention to vacate.
  • If you have a ‘Periodic’ Residential Tenancy Agreement you are required to give twenty one (21) days written notice prior to the expiration of the lease of your intention to vacate.
  • If you need to ‘Break’ your lease and vacate prior to the end of the term, please contact your property manager immediately. In these circumstances you will be responsible for payment of rent until the commencement of the next tenancy agreement. Additionally there will be associated lease break costs. Southgate Property Management will work diligently with you and the landlord to minimize this expense. Obviously your cooperation with regards to showing prospective tenants will be paramount in this situation.

12. What do I do when I vacate the property?

When vacating the premises it is important that you leave the property in the same condition as at the commencement of your lease. You may need to refer back to your ‘initial inspection’ and photo’s. Items that are often forgotten to be carried out during the busy time of moving are;

  • Ensuring professional steam cleaning of carpets
  • Cleaning of ovens, grillers, hotplates and exhausts
  • Cleaning of ceiling fans, light fittings and air conditioning vents
  • Cleaning of windows, window tracks and flyscreens
  • Removal of cobwebs, inside and out
  • Mowing and edging of lawns
  • Weeding of gardens
  • Removal of rubbish

Once you have vacated the property and returned your keys your final or ‘exit’ inspection will be conducted upon which time your property manager will compare the condition and cleanliness of items to your original inspection report and photo’s. Any items that have been missed will be discussed with you and at that time we will determine the course of action for completing to the appropriate standard. Once all items have been restored to the original condition (allowing for fair wear and tear) and all outstanding monies have been paid (or deducted from the bond), the bond refund will be lodged.

Remember upon vacating to finalise your electricity, gas and telephone accounts and to organise mail redirection.

13. Further questions?

Please don’t hesitate to contact your property manager, or our office if you have any further questions.

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