Natalie commenced working in property management back in Oct 2012 after migrating from the UK where she held busy roles in shipping and exporting. 4 Years on, Nat is a seasoned Property Manager with a great eye for detail. Efficient, reliable and with a can do attitude Nat is an exceptional property manager and valued member of our team.
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I would like to pass on my appreciation for the assistance provided to me over the last couple of months from Natalie Lord and Amee Thompson, plus the rest of the team at Southgate Property Management. This is the first time I have rented out a property so it is all new to me, but it has been such a smooth process due to the excellent customer service that has always been provided. In the initial stages of setting up my property for rent, Amee provided me with more than enough information regarding the processes and associated costs, plus was more than happy to answer all of my questions in a friendly and approachable manner. With Natalie being my property manager, she undertook thorough reference checks for tenants and ensured the right fit tenant was chosen for my property. I have had contact with Natalie a number of times and I feel that she will always go above and beyond to assist me. No matter what my query is, the service provided by Natalie is always outstanding. I have found all communication with the staff at Southgate Property Management that I have had contact with, has always been professional and for any queries I have, I always receive quick responses, whether it is by phone or email. Overall I feel confident and have trust in my property being managed by the Southgate Property Management team and whenever speaking to people about my experience of renting out my property, I cannot speak highly enough of your company. Please pass on my thanks to the relevant staff!Elisha, May 2018
Natalie has been outstanding to deal with. Our tenant was not an easy one, yet she handled him firmly and professionally. She always communicated with us immediately if there was a problem and dealt with our requests promptly. I have no hesitation in recommending her to other landlords.Gloria, September 2018
Hi Rebecca, Just thought I would touch base regarding our properties, one which settled today. I have been in contact with Natalie Lord who seems lovely and is well aware of what's involved. A pleasant change. Nat has been so willing to help to the extent of offering to collect keys from sales agents after settlement today if we were unable to get there. Whilst my husband was able to collect keys, there was a possibility we would be unable to at one stage so her helpfulness is of great importance to us. Nat has also organised an open tomorrow and met us at the property to view tonight to ensure this was the correct option, so again is on top of everything. Nat seems very knowledgeable and genuine, her experience we can certainly use. This confirms our long term thoughts that we should have sought another property manager some time ago. I wish to thank you Bec, Nat and the rest of your team for a well organised introduction into your company. It's refreshing to find a company that still in this day has a high value in customer service. Regards, CherieCherie, June 2016